All GLATZ retailers receive product training from GLATZ AG on an annual basis. According to the contract, the GLATZ retailers are also obliged to provide the private end customer with professional advice at their sales premises and/or to offer “after-sales services” such as the management and processing of warranty claims.

If you are not satisfied with the services provided by your GLATZ retailer, we request that you contact GLATZ AG. To do this, please send an email to marketing@glatz.com stating the name of the retailer and your personal contact and the reasons why you are dissatisfied.