All of the giant sunshades from GLATZ (AMBIENTE, CASTELLO®, PALAZZO®) are Swiss-made and manufactured and assembled in Switzerland, which means that special individual sizes can be made at the customer's request. Ask for assistance at your local GLATZ retailer or send your personal inquiry to retail@glatz.ch.

We currently have 21 different sunshade models available in our online “product range” category. They essentially differ in the following aspects:

Material (aluminum or wood)

Roof suspension system (central pole or sidearm)

Function (possibility to position the sunshade according to the sun)

Strength (wind stability, water resistance, light fastness)

Depending on where you use the sunshade or on your personal preferences for function and design, you may choose from a number of different models.

GLATZ is one of only a few sunshade manufacturers that have developed, designed and produced sunshades for 125 years. GLATZ makes sunshades for any place and any need.

The sunshades we develop are part of our standard product range and cover approx. 80% of the global customer demand (either for private end customers or for the hotel and restaurant industry). If you feel uncertain as to which model is the most suitable for you, please contact one of the retailers, specially trained by GLATZ, in the furniture and outdoor industry for a consultation.

If you are not satisfied with the advice of your retailer, or if you prefer to buy a customized model, please contact us directly. We would be pleased to assist you.

Find a GLATZ retailer near you!

With a side pole sunshade (also known as a traffic-light or free-arm sunshade), the pole is fitted in the side of the sunshade cover, but with a center pole sunshade, the pole is fitted in the center of the sunshade cover.

The question of whether you decide on an aluminum or wooden sunshade depends on the outdoor atmosphere you want to achieve and your personal preferences. As a manufacturer, GLATZ advises that wooden sunshades are more susceptible to damage caused by water (it is important to ensure that no water is able to build up in the support tube when it rains, for example). In general, due to their strong material attributes, aluminum sunshades offer more functions and superior ease of use. It can also be helpful if you approach a GLATZ retailer in your locality for advice.

GLATZ does not sell any products ex-works. GLATZ is organized via a global network of retailers who are responsible for the product advice and sales. All of the retailers have signed a service contract with GLATZ and are able to provide individual consultations at their retail outlets and/or at the place of use, as well as the processing of repairs inquiries and warranty and goodwill settlements.

Find a GLATZ retailer near you!

The Glatz project department has been committed to straightforward dialogue with national and international customers for years. Alongside sales partners, it assists architects, planners, interior designers, engineers, restaurateurs and hoteliers in their search for optimal shade solutions.

Contract Business

In general, five mounting options are available at GLATZ

Fixed anchorage in the ground

Base

Balcony clamp (cable clamp)

Lawn spike

Wall clamp

The type of mounting depends on your local conditions (place of use, space conditions, ground conditions, foundations) and on the weight and size of your sunshade. Not every sunshade, for example, is suitable for attaching to a set of balcony railings.

From modular heaters, light fittings and motorized drives, to protective covers, remote controllers, ground sockets, rain gutters, bases or mounting plates, through to bistro tables which can be attached to the sunshade pole - GLATZ offers a wide range of accessories that can be aligned individually to each model of sunshade. Regardless of the GLATZ model that you choose, please ensure that you only use original accessories, which are 100 per cent compatible with our models of sunshade and ensure the best possible fastening and stability attributes. This is the only way to ensure the optimum performance and to fulfill the GLATZ warranty.

Since the GLATZ sunshade poles have different diameters depending on the size and model, a support tube is required as a binding element between your sunshade pole and your base or ground socket. A screw connection in the support tube enables you to mount your sunshade pole in the optimum way. When buying a GLATZ base or a GLATZ ground socket, please make sure that you order the appropriate support tube at the same time.

The right sized base for your GLATZ sunshade depends on the pole diameter, weight and size of your sunshade. For this purpose, a fact sheet is available for every model of GLATZ sunshade which provides information on the right size of base.

The size and diameter of the foundations depend on the size and weight of your GLATZ sunshade. You can find out the recommended size of the foundations for your chosen model of sunshade in the GLATZ fact sheets.

GLATZ offers a range of approx. 70 colors. The GLATZ range of colors is available under the following link or as a download in the GLATZ color flyer.

Please note that the colors shown in the flyer and online area are never 100 percent binding, and can look a little different in reality. The GLATZ retailers have a collections folder containing original fabric samples and can give you can professional advice on the choice of colors and fabric quality.

If the zipper on the protective cover is broken, it is necessary to replace the entire protective cover. Please check whether the case of damage has occurred within the two-year warranty period, and if this is the case, report the case of damage to the retailer from whom you purchased your product. If the damage has occurred after the two-year warranty period has elapsed, you can order a new protective cover from your retailer.

It is generally possible to replace roof struts that are broken or defective on all GLATZ models. Depending on the model of GLATZ sunshade, basic technical knowledge (garden sunshades) or advanced technical knowledge (giant sunshades) is required, however. GLATZ recommends that the replacement work is completed by an expert. Please consult the retailer from whom you purchased the product for the appropriate assistance.

A compatible set of GLATZ accessories is available with every GLATZ sunshade. To find out the accessories that are available for your GLATZ sunshade, please refer to the online product information.

In cases of breakage or damage, it is generally necessary for the degree of damage to be assessed by an expert. It is not possible to repair all cases of damage. To assess the damage, your retailer will require the precise product designation and a description of the damage. It is advisable to send the retailer a photo of the damage and a copy of the invoice to make a possible warranty claim. The best idea is to contact the retailer from whom you purchased the product or to inquire at a retailer in your locality.

As a manufacturer we often get asked whether a direct delivery from the factory is possible. Unfortunately, we do not have a repair department or a spare parts depot for individual dispatch.

If parts of your GLATZ sunshade are broken, please contact the dealer from whom you purchased the sunshade. Dealers who sell the product as part of their range normally also have a GLATZ spare part depot and will be able to quickly provide you with the part(s) you need. Don’t forget to enter the sunshade model for which you need spare parts when searching using the dealer finder.

With the GLATZ spare parts search, it is possible to find the article number of the required spare part and send an inquiry directly to a dealer.

In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

It isn't always possible for every spare part to be replaced by the customer. Sometimes, complex processes are involved that require specialist technical knowledge. Furthermore, it isn't always possible to identify the correct spare part at first glance. GLATZ advises you to inquire in advance through your specialist retailer. If you would like to place a direct order, it is a good idea to browse the Internet using the search words “spare parts shop for Glatz sunshades.” Ex-works delivery from Switzerland is only available in exceptional cases, e.g. if your retailer is unable to help you and/or you can't find the spare part anywhere.

A GLATZ fact sheet is available for every model of GLATZ sunshade which includes a description of the basic functionality of the sunshade. Insofar as the mechanism is not self-explanatory, an operating manual is also available for most models of sunshade.

A brief and straightforward description of the basic functions of a sunshade and the way in which the sunshade cover is aligned to the sun are provided in the GLATZ fact sheets for the specific models of sunshade.

GLATZ AG has a specialist range of products which are used particularly frequently in the hotels and gastronomy sector. This product range includes these models:

Fortello®

Ambiente®

Castello®

Palazzo®

On the models in this range, the height underneath the sunshade can be increased with a pole extension. This is a customized product which is adapted and manufactured individually according to the customer's requirements. Please contact the “specialists for the hotels and gastronomy sector” in your locality in order to obtain a corresponding offer.

Instructions on how to operate the radio control systems are included in the corresponding instructions manual.

Sunshades with radio control are programmed so that they are ready for use ex-works, and can also be programmed according to the specialist requirements of the project. If any further changes are required or if reprogramming is necessary following a repair, we recommend that you complete them with a GLATZ sales partner.

The instructions manual for your radio control system are available from the GLATZ Sales partner.